Ticket information
In response to Covid-19 we have updated our booking terms and conditions so that you can book with confidence.
We will honour a credit to your account held with us for any COVID-19 cases. Simply contact us at least 24 hours in advance of your booking.
Please note that our box office is currently closed. For upcoming events, tickets can be booked online. If you have any specific access requirements or additional queries on booking for an event, please leave us a message or send an email to thepoint@eastleigh.gov.uk and a member of the team will get back to you shortly.
Everything you need to know about the measures we have been putting in place ready for your visit, and what you will need to know before visiting can be found on our See it Safely page.
Education bookings
We offer discounted ticket prices for groups of 10 or more on selected shows, with free teacher tickets included in your booking.
Group bookings
Whether you’re organising a family treat or a work social, we will help you have a smooth and easy experience.
Take advantage of discounted ticket prices for groups of 10 or more on selected shows. When booking online your discount will automatically apply.
Our friendly Box Office team are also on hand to help manage your booking, arrange payment schedules to suit your needs and give you the chance to get back to your group and see who wants to come, (we can also take individual payments on a group booking).
To enquire about a group booking please email us at groupbookings@eastleigh.gov.uk or call our friendly box office team on 023 8065 2333.
Concessions
Unless stated, concessions for our professional programme are available for:
- Under 16s
- Full-time students
- Over 60s
- NHS Employees
- Armed Forces
- Ex-armed Forces
- Emergency Services
- Registered Disabled
- Registered Unemployed
Free personal assistant tickets
On selected shows we are delighted to offer a free personal assistant ticket to anyone who needs additional support. To book please call our box office on 023 8065 2333
Restoration Levy
A Restoration Levy of £1 has been added to the ticket prices of our professional programme, films and hirer events to help the ongoing programme of maintenance to our theatres.
We do not charge a booking fee.
Dynamic Ticketing
Certain shows state prices ‘starting from’. We like to reward our early bookers – in order for you to take advantage of the best price, be sure to book your tickets early as prices are subject to change according to demand.
Look out for the ticket prices to see which shows are included.
Reservations, exchanges and returns
We can hold reserved tickets for three working days (21 days for group bookings) after which we will contact you to confirm or release your tickets. Reservations will not be taken 48 hours before a show.
Tickets are non-refundable but can be changed for another performance of the same show incurring an administration fee of £1.50.
Print at Home Tickets
If you have selected this option your tickets will be delivered as an e-ticket to the email address you have provided. Your e-ticket must be clearly printed or downloaded on a phone or tablet, and presented to our staff upon entry into the theatre. You may be asked for proof of identity to check the validity of the e-ticket. Unauthorised duplication of your e-ticket may prevent admittance to the event.
Payment methods
We accept payment by cash, cheque, MasterCard or Visa (debit or credit). We also accept The Point and The Berry Theatre gift tokens for sales which can be made online via your account, in person or over the phone.
Please make cheques payable to: Eastleigh Borough Council.
Our adult classes are available on a pay as you go (PAYG) basis so you can try out a session to see if you enjoy it and want to go onto book a half or full term. Please note:
PAYG options for those who cannot commit to a block booking if spaces in the class are available
Participants who have paid for a block booking have priority for class spaces
PAYG spaces are first-come-first-served. If classes are full, then PAYG will not be able to be used on that session
PAYG options can only be booked on the day of class. No ‘pre-booking’ or reserved spaces can be taken
Customers can call beforehand to check spaces but we are sadly not able to guarantee that the spaces will still be available upon arrival
Refunds are only issued for classes and workshops in the following exceptional circumstances:
Bereavement – Full refund for the term or half term paid for
Severe sickness – Full refund for the term or half term paid for on provision that they are able to send or bring in a medical note
If a class or workshop is cancelled
If you have selected this option your tickets will be delivered as an e-ticket to the email address you have provided. Your e-ticket must be clearly printed or downloaded on a phone or tablet, and presented to our staff upon entry into the theatre. You may be asked for proof of identity to check the validity of the e-ticket. Unauthorised duplication of your e-ticket may prevent admittance to the event.
We accept payment by cash, cheque, MasterCard or Visa (debit or credit). We also accept The Point and The Berry Theatre gift tokens for sales which can be made online via your account, in person or over the phone.
Please make cheques payable to: Eastleigh Borough Council.
